FAQ

Why is the connection to my firewall/SIParator® broken when I apply the configuration?

Problem description

When a new configuration is applied, the connection to the firewall is lost for a short period (1-3 minutes). After that, a page is displayed which informs that the time limited testing was autmatically aborted.

What to do

Some settings in the new configuration applied makes the firewall unable to receive configuration from your computer. This could be a changed IP address of the firewall, change of configuration computers (on the Access Control page) or something else.

To make sure that everything is correct, do like this:

  • Go to the Save/Load Configuration page and press the Abort all edits button. This will make all settings in the web interface to adapt the values which the firewall is currently using in the permanent configuration.
  • Re-enter the settings which you tried to apply.
  • Apply the new configuration.

When changing the IP address of the firewall to which configuration is sent (the address you direct your web browser to), you have to direct your web browser to the new IP address when you have pressed Apply configuration, to reconnect to the firewall.

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