Help Desk
Most support issues can and should be solved by the vendor from which your Ingate product was purchased. However, Ingate customers who wish to purchase
additional support services can do so by obtaining a support contract, also available through the vendor, reseller or distributor. Users with an Ingate Systems support
contract are welcome to contact Ingate’s support desk with any questions or issues regarding Ingate products.
Ingate Support
Ingate’s Technology Center is currently located in Linköping, Sweden. Live support is available during office hours, Monday through Friday, from 8:00 a.m. to 5:00 p.m.
local time (2:00 a.m. to 11:00 a.m. EST).
Help Desk Phone: +46-13-21 08 52
Help Desk SIP: support@ingate.com
Help Desk Email: support@ingate.com
Help Desk Fax: +46-13-21 08 51
Ingate Support - United States
Live support is available during office hours, Monday through Friday, from 8:00 a.m. to 6:00 p.m. EST
Help Desk Phone: 1-866-809-0002
Help Desk Email: support@ingate.com
In cases where onsite assistance is necessary, Ingate can dispatch a technician. Technician hourly and travel rates are not included in the support contracts included with
the purchase of any Ingate product. These fees will be determined on a situation by situation basis.
Documents
For non-support related information about Ingate Systems, please contact us.
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