COVID-19 and Beyond


Ingate Helps Employees Work From Home

Working from home is and will probably continue to be the “new normal,” as major companies have already announced they will support remote offices permanently. Remote users or teleworker solutions have always been a key feature of the Ingate SIParator® /Firewalls – our session border controllers (SBCs). Ingate is ready to help your business stay up and running today, during the COVID-19 pandemic, and into the future. All our offices including support are operational, and our knowledgeable and friendly experts are ready to help you and your customers navigate through this crisis and beyond.



We offer the following:

  • Remote User Licenses: Enable or expand remote call functionality for your workforce.

  • Call Capacity Assessments: Our experts can evaluate your call capacity requirements for the coming high-capacity months.

  • Validate or Extend Support Contracts: Our team will help ensure that your active systems have valid support contracts.

  • Speak with a Real Person: Ingate is available to you during this critical time. Contact us at info@ingate.com and a real person, with real answers, will contact you quickly.


  • Ingate Virtual Hands-On Training Starting in May

    Responsive to the recent “stay-at-home” directives, Ingate now offers virtual hands-on troubleshooting, or training & certification on the Ingate SIParator SBC. When arranging we can adjust duration and content to meet your specific needs.

    Popular setups are:
    Hands-on SIParator Certification (20 hours, 5 x 4 hour sessions)
    Hands-on SIParator Troubleshooting ( 12 Hours, 3 x 4 hour sessions)

    For training in North or South America, contact Steve Johnson at steve@ingate.com.

    For training in other regions and general questions, contact Helena Svedlund at helena@ingate.com and she will find the best solution possible.

    For more information about Ingate's different certifications, click here.

    This training is for engineers who work with the Ingate SBC, SIParator products.

    Content: Through practical exercises, the training will give you an understanding of the Ingate SIParator SBC to enable SIP trunking and all SIP-based UC applications, and how to manage the product efficiently.

    Location: Due to the pandemic and recent travel restrictions Ingate might postpone dates on booked trainings or offer online training instead. Ingate offers total refunds on canceled trainings.

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